Troubleshooting
Start here. Pick the problem that matches yours.
Keep the event code and the exact error message handy.
| Problem | Go to |
|---|---|
| Voter cannot open the ballot, get a voter key, or submit | Fix voter access problems |
| Candidate or voter cannot register, or is waiting for approval | Fix registration and approval problems |
| A link opens the wrong thing, or the result page says not available | Fix result and link problems |
| A payment failed or nothing happened after paying | Troubleshoot a payment |
| An email did not arrive | Event emails and testing |
| A feature or button is missing | FAQ |
Nothing fits? Contact support. Leave passwords, voter keys, and card details out of the message.
Was this helpful?
Last updated October 16, 2026